Refund and Returns Policy
At Jan Pragati Foundation, we strive to ensure your satisfaction with our services. If you are not entirely satisfied with your donation or experience with us, we’re here to help. Please review our Refund and Returns Policy below:
Donations
- All donations made to Jan Pragati Foundation are considered final and non-refundable. We deeply appreciate your generosity in supporting our initiatives to create positive change in the lives of individuals and communities in need.
Merchandise
- If you have purchased merchandise from our website, we accept returns for exchange or refund within [number] days of the purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- To initiate a return, please contact us at [email address] with your order details and reason for return. We will provide you with instructions on how to proceed with the return process.
- Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Event Tickets
- Tickets purchased for Jan Pragati Foundation events are non-refundable. However, if you are unable to attend the event, you may transfer your ticket to another person. Please contact us at least [number] days prior to the event date to arrange the transfer.
Digital Products
- We do not offer refunds for digital products, including but not limited to e-books, digital downloads, or online courses.
Damaged or Defective Items
- If you receive a damaged or defective item, please contact us immediately at [email address] with details and photographic evidence of the issue. We will work with you to replace the item or issue a refund as appropriate.
Contact Us
- If you have any questions or concerns about our Refund and Returns Policy, please contact us at [email address].
Note: This Refund and Returns Policy applies only to transactions conducted through Jan Pragati Foundation’s official website. For donations or purchases made through third-party platforms or partners, please refer to their respective refund and returns policies.
This Refund and Returns Policy was last updated on [date].
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@siddhkapi.org for questions related to refunds and returns.
